Frequently Asked Questions

Everything you need to know about our clean beauty products and ordering process.

Are your products suitable for sensitive skin?

Yes, our skincare-makeup hybrids are formulated without synthetic fragrances, preservatives, or fillers that typically trigger irritation. We are recommended by dermatologists for skin types prone to acne, rosacea, and sensitivity.

Are Jane Iredale products cruelty-free and vegan?

We are a certified cruelty-free brand by Leaping Bunny and PETA. While the vast majority of our products are vegan, a small selection contains ingredients like beeswax or carmine. You can find a full list of vegan-friendly options on our dedicated Vegan category page.

What is your return policy?

We want you to love your glow. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. Items must be in their original packaging and gently used.

How do I find my perfect foundation shade?

We offer a digital Shade Finder tool on our website to help you match your skin tone. Additionally, you can book a virtual consultation with one of our beauty experts or order a sample kit to test shades at home.

Do your products provide sun protection?

Many of our foundations and powders are formulated with physical SPF (Titanium Dioxide and Zinc Oxide) to provide broad-spectrum UVA/UVB protection. These products are reef-safe and recommended by The Skin Cancer Foundation.

When will my order ship?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout if you need your beauty essentials sooner.